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Frequently Asked Questions

What type of payment do you accept?

Currently, I accept Maryland Medicaid, United Healthcare, Aetna, Cigna, and Maryland Blue Cross Blue Shield. I accept private pay (credit/debit card or cash) for people receiving services in Maryland. 

I don’t live in Maryland, can you still be my therapist?

Per social work governing bodies, I am only able to provide therapeutic and supervision services to individuals located in Maryland. However, I can provide private practice coaching to persons residing anywhere in the USA. Please keep in mind with that service, state regulations will vary from state to state, and I will provide general information if practices are outside of Maryland. 

Are you accepting new clients? How do I start therapy with you?

Acceptance of new clients vary from month to month. To inquire about availability, please contact us directly. 

Is there anyone you don’t work with?

There are a few populations that are not a good fit with the therapy services I offer. I do not work with individuals with significant drug or alcohol dependency, frequent suicidal thoughts, eating disorders, symptoms of psychosis, and maltreators of sexual abuse. These symptoms require more intensive, face to face services or more specialized services than I can ethically provide via online therapy and sometimes in person.

Do you facilitate in-person/face to face sessions?

Yes. In-person/face to face sessions are very limited and are on a first come, first serve basis. 

Is it possible to have more than one session in a week if I feel I need it, or at the beginning of our work to jump start our progress?

Absolutely, as long as both of our schedules allow for more than one session per week and it is therapeutically appropriate. If this is something you’re interested in, we can discuss the option during your free 15-minute consultation, your intake appointment, and/or on an add needed basis.

How long will it take?

The length of our time together depends on your unique concerns. I usually tell clients to plan for at least 6 months (depending on if sessions are weekly, bi-weekly, or something else). If our work is complete before then, that’s awesome! Some work may take longer. You and I will discuss a hopeful timeline during your intake appointment and continue to check in as we go.

Is it possible to have more than one session in a week or at the beginning of our sessions, if I feel it is necessary, in order to jump start our progress?

Typically, individual sessions are held on a weekly to bi-weekly basis however, in an effort to continue to promote the collaborative model between client and clinician, we can discuss a higher frequency of sessions on an as needed basis.

How will my PHI (Protected Health Information) be handled?

The following categories describe different ways that I use and disclose health information. For each category of uses or disclosures I will explain what I mean and try to give some examples. Not every use or disclosure in a category will be listed. However, all of the ways I am permitted to use and disclose information will fall within one of the categories.

For Treatment Payment, or Health Care Operations:

Federal privacy rules (regulations) allow health care providers who have direct treatment relationship with the patient/client to use or disclose the patient/client’s personal health information without the patient’s written authorization, to carry out the health care provider’s own treatment, payment or health care operations. I may also disclose your protected health information for the treatment activities of any health care provider. This too can be done without your written authorization. For example, if a clinician were to consult with another licensed health care provider about your condition, we would be permitted to use and disclose your person health information, which is otherwise confidential, in order to assist the clinician in diagnosis and treatment of your mental health condition.

Disclosures for treatment purposes are not limited to the minimum necessary standard. Because therapists and other health care providers need access to the full record and/or full and complete information in order to provide quality care. The word “treatment” includes, among other things, the coordination and management of health care providers with a third party, consultations between health care providers and referrals of a patient for health care from one health care provider to another.

Lawsuits and Disputes:

If you are involved in a lawsuit, I may disclose health information in response to a court or administrative order. I may also disclose health information about your child in response to a subpoena, discovery request, or other lawful process by someone else involved in the dispute, but only if efforts have been made to tell you about the request or to obtain an order protecting the information requested.

*In order to request a full copy of our Practice Privacy Policies, please submit a formal request by clicking here.


Good Faith Estimates and Insurance Waivers

Each client who will incur out-of-pocket expenses not related to fees (co-pays etc.) associated with their contracted agreement with their insurance company, will receive a Good Faith estimate. This Good Faith Estimate shows the costs of items and services that are reasonably expected for your health care needs for an item or service. The estimate is based on information known at the time the estimate was created, and does not include any unknown or unexpected costs that may arise during treatment. 


As both verbally discussed and as indicated by your signature on the practice policy, you understand that 3 Roads only accepts a limited amount of insurance as a method of payment. By using these services, you understand you are waiving the usage of your insurance for reasons discussed with your clinician. You are, however, more than welcome to use your HSA/FSA accounts for payment. You are responsible for understanding your own insurance benefits to include the co-pays and deductibles coverages available to you by choosing to work with a mental health provider within your insurance company’s network. Those amounts may or may not be less than the fees you are agreeing to pay 3 Roads. Your signature on this GFE indicates your waiver of insurance benefits and the agreement to paying the out-of-pocket fees listed in the agreement.

At any time, you may request an Out of Network Billing statement(s) from 3 Roads (also known as a "superbill"). This statement will include Dates of Service, Billing Codes, and Diagnostic Codes. You may choose to submit these statement(s) to your insurance company in an effort to request full or partial reimbursement. Your signature on this GFE indicates that the reimbursement decision is that solely of your insurance provider and 3 Roads in no way guarantees or has authority in this reimbursement decision.

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